Booking and Refund Policy

Cancellations by Guests:

(a) Flexible Policy: If you cancel 72 hours before check-in, you are eligible for a full refund.

(b) Moderate Policy: If you cancel between 48 hours and 24 hours before check-in, a partial refund will be issued.

(c) Strict Policy: No refunds will be issued for cancellations made less than 24 hours before check-in.

(d) Service Fees: Platform service fees are non-refundable in most cases.

(e) No-Shows: No refunds will be provided if a guest fails to check in without prior notice.

Cancellations by Hosts:

(a) If a host cancels a booking, guests will receive a full refund, including all fees. We will assist in finding alternative accommodations where possible.

Cancellations by Hosts:

(a) Hosts are strongly discouraged from canceling confirmed bookings. Repeated cancellations may result in account suspension.

(b) If a host must cancel due to unavoidable circumstances, they must notify the guest and the platform immediately.

Guest Refunds:

(a) If the guest requests a refund due to inaccurate property descriptions, cleanliness issues, or other legitimate complaints, the platform reserves the right to issue partial or full refunds at its discretion, with funds deducted from the host's payout.

Cancellations by Guests:

(a) If a guest cancels their booking within the refundable period as per the guest policy, the host will not receive the payout for that booking.

(b) If a guest cancels their booking within the refundable period as per the guest policy, the host will not receive the payout for that booking.

(a) If the guest cancels outside the refundable period, the host is entitled to the payout minus any applicable platform fees.